Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. A previous win does not make another win more likely, and a previous loss does not mean a win is due. Every bet should be considered separately.

Only gamble with money you can afford to lose after essential costs have been covered. This includes rent or mortgage payments, household bills, food, transport, education, debt repayments and other regular commitments. Never use borrowed money, money set aside for necessities or funds belonging to someone else to gamble.

Safer gambling habits

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending by using a clear entertainment budget.
• Do not chase losses by placing larger or more frequent bets.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not borrow money or sell possessions to fund gambling.
• Treat wins as part of the gambling experience rather than as income.
• Keep your gambling private from children and do not allow anyone under the legal age to access your account.

It can also help to keep a simple record of deposits, bets, withdrawals and the amount of time spent gambling. A record can make your activity easier to review and may help you identify changes before they become a concern. If your spending or time feels difficult to control, stop playing and consider speaking with a qualified support service.

Tools for managing your play

Safer gambling tools are designed to help you stay within boundaries that you choose. Depending on the features available to your account, you may be able to set deposit limits, loss limits, wager limits or session reminders. A limit should be set before gambling begins and should reflect what you can comfortably afford.

Using limits effectively

1. Decide on a gambling budget for a day, week or other period before depositing.
2. Choose an amount that will not affect your essential expenses if it is lost.
3. Set a time reminder so that you can pause and review how long you have been playing.
4. Review your activity regularly rather than relying on memory.
5. Do not remove or raise a limit simply because you are losing or trying to recover money.
6. If a limit no longer feels sufficient, stop gambling and seek support instead of increasing it.

Limits are a planning tool, not a guarantee that gambling will remain safe. You remain responsible for deciding whether to play and for following the boundaries you set. If you believe you may ignore a limit, consider taking a longer break or requesting account closure or self-exclusion.

Time away and self-exclusion

If you want to stop gambling, you can take a temporary break or ask for your account to be closed or restricted, where those options are available. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a chosen period or until further review. During a self-exclusion period, do not create another account or use another person's account.

A request to restrict or close an account may not immediately address activity that has already taken place. You should stop gambling as soon as you decide that a break is needed and remove access to gambling websites or applications where practical. Consider asking a trusted person to support you with financial and account controls.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It does not always happen suddenly. Changes may begin with spending a little more time or money and can become more serious over time. Anyone can experience gambling harm, regardless of age, income, background or previous gambling history.

Possible warning signs

• Gambling for longer than planned or finding it difficult to stop.
• Increasing the size or frequency of bets to achieve the same excitement.
• Trying to win back money that has been lost.
• Hiding gambling activity, deposits, losses or account information from others.
• Feeling restless, irritable or anxious when not gambling.
• Missing work, study, appointments or social activities because of gambling.
• Using credit, loans, bill money or money from family and friends to gamble.
• Selling possessions or taking financial risks to continue playing.
• Arguing with people close to you about gambling.
• Feeling guilt, shame, hopelessness or distress because of gambling.

One warning sign may be enough to take a break and review your behaviour. You do not need to wait until a serious problem develops before asking for help. Speaking with someone you trust can make it easier to take practical steps, such as restricting access to funds, closing an account or arranging professional support.

If gambling has caused financial difficulty, avoid trying to solve the problem through further gambling. Consider contacting a financial counsellor or a recognised gambling support organisation in Australia. Support may be available online, by telephone or in person, including services provided in your state or territory.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area. Gambling losses are never a reason to put your safety at risk.

Protecting yourself and others

Legzo Casino is intended for adults who meet the legal requirements applicable to them. Do not allow children or other unauthorised people to use your account. Keep your login details private, use appropriate device security and log out when you have finished. You are responsible for activity carried out through your account, so contact the relevant support team promptly if you believe another person has accessed it.

Gambling should not be used as a response to personal hardship, loneliness, stress or emotional distress. If you are playing to escape difficult feelings, consider taking a break and speaking with a health professional or support service. A trusted friend or family member may also help you make a plan and maintain your limits.

If you are concerned about someone else

You may notice changes in a person's mood, finances or routines before they acknowledge a gambling concern. Approach the conversation calmly and focus on what you have observed rather than making accusations. Offer to listen and encourage the person to contact a qualified gambling support service. You cannot control another person's gambling, but you can set boundaries around lending money, sharing accounts and managing household finances.

• Choose a suitable time to talk when the person is calm and not gambling.
• Use clear, respectful language and explain how the behaviour affects you or the household.
• Avoid paying gambling debts or providing money that could be used for gambling.
• Protect joint finances and important documents where appropriate.
• Encourage professional assistance rather than trying to manage the issue alone.
• Seek support for yourself, as gambling harm can affect family members and friends too.

Responsible gaming is an ongoing process. Review your gambling habits regularly, use the available account controls and act early if your behaviour or circumstances change. For questions about safer gambling options, account restrictions or taking a break, use the available support channels associated with Legzo Casino.